Change the world with us!

Job Opportunities

Bilingual English/Spanish Caseworker

Full Time





Position Description

Our Case Management Department is looking for a highly personable, persistent, and detail-oriented Caseworker to assist our case manager with client services. CIANA’s Case Management Department provides job/housing assistance, public benefits application support, and NYC Care enrollment as well as referrals to other community and public resources.

Key Responsibilities

  • Scheduling new appointments and confirming scheduled appointments

  • Managing correspondence between CIANA, clients, and other institutions

  • Completing general and case management intakes for new clients

  • Assisting with case working appointments, especially with interpretation for clients who speak Spanish

  • Maintaining case working client spreadsheet, database, and digital files

  • Organizing and maintaining up-to-date paper files

  • Attending trainings and coalition meetings with case manager and/or clients

  • Accompanying or representing clients at other meetings and appointments


  • At least two years of college completed

  • At least one year of case work experience (preferably) in NY

  • Proficiency in Spanish

  • Experience in one or more of the following:

    • Microsoft Office and Google Suite, especially Excel/Sheets

    • Knowledge of public benefits or willingness to learn

    • Researching

    • Organization and filing

    • Counseling or customer service


  • Help fulfill quarterly deliverables

  • Develop and execute trainings in specific service areas

COVID-19 Precautions

  • Remote interview process

  • Personal protective equipment provided or required

  • Social distancing guidelines in place

  • Virtual meetings

  • Sanitizing, disinfecting, or cleaning procedures in place

Read interviews with current and past CIANA staff about their experience being a part of our team:

Próximamente habrá aquí nuevas entradas
Sigue en contacto...